Privacy policy

Our company recognizes the importance of personal information, manages personal information appropriately, and strives to protect personal information based on the following policy in order to earn the trust of our customers.

1.Compliance with laws and regulations regarding personal information protection

Our company complies with laws and other regulations regarding the protection of personal information, and handles personal information appropriately.

2.Acquisition of personal information

When acquiring personal information, we will clarify the purpose of use and acquire personal information by lawful and fair means.

3.Purpose of Use of Personal Information

We will use your personal information to the extent necessary to achieve the following purposes of use. When we obtain personal information directly from customers in written documents (including electromagnetic records), we will clearly indicate the purpose of use each time. In addition, when sharing personal information with a third party or entrusting the handling of personal information to a third party, we will ensure that the personal information is used appropriately by the other party and the third party. Provide supervision for

  • ①To provide member services and targeted services
  • ②To exercise rights and fulfill obligations based on contracts, etc.
  • ③For the purpose of providing information about products and services, providing after-sales service, marketing, sending advertising and promotional materials, and other corporate PR
  • ④To develop new products, functions, and services related to products and services
  • ⑤For use in business strategy planning
  • ⑥To respond appropriately to communications and inquiries regarding transactions
  • ⑦For use in payment and billing procedures associated with business activities
  • ⑧To request various surveys and monitors, etc.
  • ⑨To contact you in case of emergency
  • ⑩For the purpose of canceling transactions and managing transactions after cancellation
  • ⑪To provide various information provided by affiliated third parties

*In addition, we will use your information for the purposes described in "About joint use" in "Handling of customer personal information" by Sotetsu Holdings Co., Ltd.

4.Provision of personal information to third parties

Our company will not provide personal information to a third party without obtaining the prior consent of the person, except as required by law.

5.Joint use of personal information

We may share personal information in our possession as follows after taking appropriate protection measures.

(1)Regarding joint use within the Sotetsu Group

We will share personal information obtained from customers among Sotetsu Group companies as described in the "Shared Use" section of "Handling of Customer Personal Information" by Sotetsu Holdings Co., Ltd.

(2)Regarding joint use with Sotetsu Urban Creates Co., Ltd.

①Items of personal information to be jointly used

Information written on business cards such as company or organization name, title, name, address, telephone number, email address, and other information generated from transactions.

②Scope of companies for joint use

Sotetsu Urban Creates Co., Ltd.

③Purpose of shared use

  • For guidance, information analysis, proposals, inquiries, and information exchange regarding planning, development, and operation of the real estate rental industry.
  • For guidance, information analysis, proposals, inquiries, and information exchange regarding proposals for effective utilization of assets.
  • For other purposes with prior consent

④Person responsible for joint use

Sotetsu Building Management Co., Ltd.
Address: 2-1-22 Minamisaiwai Nishi-ku, Yokohama-shi
Representative: Representative Director Makoto Sato

6.Management of personal information

Our company implements necessary and appropriate information security measures to maintain the accuracy and currency of personal information, manage it safely, and prevent loss, falsification, leakage, etc. of personal information.

7.Disclosure, correction, suspension of use, deletion of personal information

Recognizing that individuals have the right to request disclosure, correction, suspension of use, erasure, etc. of their personal information, we have established a personal information consultation desk, and in the event of such requests, we will respond in accordance with laws and regulations. We will respond promptly.

8.Organizational Structure

Our company will implement proper management of personal information used for business purposes and will establish a system to ensure proper handling of personal information for business purposes.

9.Formulation, implementation, improvement, and maintenance of personal information protection rules

In order to implement this personal information protection policy, our company has established personal information protection rules, thoroughly disseminates these rules within the company through training and education, implements them, and constantly maintains the best condition by continuously improving. To do.

10. Terms of service regarding personal information

Please check below for information on how we handle personal information related to the Sotetsu Shopping Center app operated by our company. In the event that the Personal Information Protection Policy and the respective terms and conditions differ, this Personal Information Protection Policy shall take precedence.

1.Sotetsu Shopping Center App Terms of Use

11.Inquiries regarding personal information

We have established a personal information consultation desk regarding the disclosure, correction, suspension of use, deletion, etc. of customers' personal information, and will respond promptly and within reason in accordance with laws and regulations.

Personal information consultation desk

Sotetsu Building Management Co., Ltd.
Please contact us using the email form below.

*Please note that we cannot accept requests made by phone or by visiting our office in person.